Patient Services Specialist II - Pediatric Specialty Clinic (Killeen)

Baylor Scott & White Health • Killeen, TX

8d

About The Position

The Patient Services Specialist II provides administrative support in a physician’s office, clinic, or other area, helping ensure high-quality, patient-centered care. The role includes patient relations, check-in and check-out, scheduling, insurance verification, and answering phone inquiries. The specialist may also help train and mentor junior Patient Services Specialists.

Requirements

• High school diploma or GED equivalent.
• One year of experience.
• Excellent listening, social, and oral and written communication skills, with professional and respectful telephone etiquette.
• Ability to adapt communication style for different audiences and communicate in a caring, upbeat, articulate, gracious, and tactful manner.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation, including thorough knowledge of the Out of Network process.
• Skill in using personal computers and related software applications.
• Skill in preparing and maintaining patient records.
• Ability to examine unpaid third-party claims and delinquent accounts and determine appropriate follow-up actions to ensure payment.
• Ability to mentor and train staff.

Responsibilities

• Assist patients and visitors with check-in, check-out, scheduling, insurance verification, phone inquiries, follow-up visits, and referral appointments.
• Register patients by collecting and verifying insurance information, confirming demographic details, entering changes into the computer system, and directing patients to appropriate waiting areas.
• Accept payments for physician or clinic services, post payments, enter charges using appropriate codes, generate daily payment reports, and reconcile the cash drawer against reports.
• Provide accurate patient, medical, financial, or procedural information to patients or approved entities, and discuss financial arrangements with patients as requested.
• Respond to routine escalated inquiries about services and hours of operation, and ensure patient complaints are handled appropriately.
• Support medical records duties, including pulling charts, retrieving, transporting, sorting, and filing records, and copying charts for patient transfers and referrals as requested.
• Train, mentor, and assist junior staff as requested.

Benefits

• Immediate eligibility for health and welfare benefits.
• 401(k) savings plan with dollar-for-dollar match up to 5%.
• Tuition reimbursement.
• PTO accrual beginning Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED