Patient Services Specialist II or III for Plastic Surgery in SW Portland

The Oregon Clinic•Portland, OR

1d•Onsite

About The Position

Join The Oregon Clinic as a full-time Patient Services Specialist II or III in our Plastic Surgery West Clinic in Southwest Portland. This role is phone-based and focuses on providing a consistent, efficient, and easy experience for patients and stakeholders. You will be responsible for checking patients in and out, managing inbound referrals, scheduling appointments, answering multi-line phones, obtaining insurance information, handling cosmetic patient inquiries, and performing administrative tasks to support the clinical team. Cross-training in multiple areas and taking on additional duties like supply management or safety coordination may be expected. The Oregon Clinic is dedicated to delivering world-class care with kindness and empathy, making a difference in the local community and our ecosystem of care.

Requirements

Three (3) years of work experience, preferably in a medical office.
Knowledge of insurance requirements, medical terminology, and office procedures.
Familiarity with referral processes.
Demonstrated ability to initiate, work independently, and effectively multitask.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
A commitment to patient-focused care, privacy, and safety.

Nice To Haves

Specialty care, Plastic Surgery experience is a plus!
Prior experience in a clinical role is preferred.
Prior Electronic Medical Record (EMR) experience is strongly preferred.
Epic experience is a plus!

Responsibilities

Provide strong in-person patient experience support, including checking patients in and out.
Manage inbound referrals and schedule patient appointments.
Answer and direct calls on a multi-line phone system.
Obtain and complete insurance information.
Handle incoming cosmetic patient inquiries and ensure timely, appropriate scheduling.
Perform additional administrative and support tasks as needed to support the administrative and clinical team.
Cross train in multiple areas if applicable, and take on extra duties (i.e., supply management, safety coordinator, etc.).
Serve as a subject matter expert.