Patient Services Specialist II or III for Plastic Surgery in SW Portland
About The Position
Join The Oregon Clinic as a full-time Patient Services Specialist II or III in our Plastic Surgery West Clinic in Southwest Portland. This role is phone-based and requires strong customer service and communication skills to manage inbound referrals, schedule appointments, answer multi-line phones, obtain insurance information, and handle cosmetic patient inquiries. You will also perform administrative and support tasks, potentially being cross-trained in multiple areas and serving as a subject matter expert. The goal is to provide patients and stakeholders with a consistent, efficient, and easy experience, ensuring the highest value care is delivered.
Requirements
- Three (3) years of work experience, preferably in a medical office.
- Knowledge of insurance requirements, medical terminology, and office procedures.
- Familiarity with referral processes.
- Demonstrated ability to initiate, work independently, and effectively multitask.
- Excellent attendance and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians, and other team members.
- A commitment to patient-focused care, privacy, and safety.
Nice To Haves
- Specialty care, Plastic Surgery experience is a plus!
- Prior experience in a clinical role is preferred.
- Prior Electronic Medical Record (EMR) experience is strongly preferred.
- Epic experience is a plus!
Responsibilities
- Check patients in and out.
- Manage inbound referrals and schedule patient appointments.
- Answer and direct calls on a multi-line phone system.
- Obtain and complete insurance information.
- Handle incoming cosmetic patient inquiries and ensure timely, appropriate scheduling.
- Perform additional administrative and support tasks as needed.
- Cross train in multiple areas and take on extra duties such as supply management or safety coordinator.
- Serve as a subject matter expert.
Benefits
- Employee is 100% covered Medical, Dental, and Prescription Insurance
- Generous 401(k) plan
- Flexible Spending Account options
- Paid Time Off
- 9 paid holidays annually
- Robust wellness program
- Employee assistance services
- 70% of Tri-Met transit pass covered
- Employee discounts
- Optional benefits like Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
