Patient Services Specialist I – Primary Care (Austin Westgate)

Baylor Scott & White Health • Austin, TX

2d • Onsite

About The Position

The Patient Services Specialist I provides administrative support in a physician office, clinic, or other area under direct oversight. The role assists patients and supports high-quality, patient-centered care through patient relations, check-in and check-out, scheduling, insurance verification, and telephone support. It also includes registration, payment processing, entering charges, providing information, and assisting with medical records as requested.

Requirements

• High school diploma or GED equivalent.
• Less than one year of experience.
• Good listening, interpersonal, oral and written communication skills, and professional, pleasant, respectful telephone etiquette.
• Ability to adapt communication style to different audiences; listen empathetically; and communicate sensitively, optimistically, articulately, graciously, and tactfully.
• Ability to promptly assess requests using electronic and paper resources and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional manner.
• Excellent data entry, numeric, typing, and computer navigation skills, with attention to detail.
• Comfort working in a fast-paced, constantly changing, and stressful environment.

Responsibilities

• Assist with patient relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Arrange follow-up visits and referral appointments.
• Register patients by collecting and verifying insurance information; verify demographics and enter changes into the computer system.
• Direct patients to appropriate waiting areas.
• Accept payments for physician or clinic services according to established guidelines.
• Post payments and enter charges into the computer using appropriate codes.
• Generate daily payment reports and verify the cash drawer against the report.
• Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities.
• Discuss financial arrangements with patients when required.
• Receive and direct phone calls and assist patients and other visitors.
• Respond to routine inquiries about practice services and hours of operation.
• Ensure patient complaints are handled appropriately.
• Assist with medical records duties as requested.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition reimbursement
• PTO accrual beginning Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED