Patient Services Specialist I - Pediatric Referral Management (McLane Children's)

Baylor Scott & White Health•Temple, TX

32d

About The Position

The Patient Services Specialist I provides administrative support in a physician office, clinic, or other area under direct oversight. The role supports high-quality, patient-centered care and includes patient relations, check-in and check-out, scheduling, insurance verification, phone support, and coordination of referrals and follow-up appointments. The specialist assists with patient registration by collecting and verifying insurance information, confirming demographics, updating records in the computer system, and directing patients to waiting areas. The role also processes payments and charges, generates daily payment reports, provides accurate information to patients and approved outside entities, and may discuss financial arrangements with patients. Additional duties include receiving and directing calls, responding to routine practice inquiries, addressing patient complaints appropriately, and assisting with medical records as requested.

Requirements

High school diploma or GED equivalent.
Less than one year of experience.
Good listening, interpersonal, oral and written communication skills, and professional telephone etiquette.
Ability to adapt communication style to different audiences and communicate with empathy, sensitivity, tact, and professionalism.
Ability to assess requests promptly using electronic and paper resources and respond correctly to patient inquiries.
Ability to calm upset patients in a composed and professional manner.
Strong data entry, numeric, typing, and computer navigation skills, with attention to detail.
Comfort working in a fast-paced, constantly changing, and stressful environment.
Strong customer service, communication, and professionalism.
Ability to work independently and learn new processes quickly while managing high volumes of information.

Responsibilities

Assist with patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.
Arrange follow-up visits and referral appointments.
Collect and verify insurance information, confirm patient demographics, enter changes into the computer system, and direct patients to appropriate waiting areas.
Accept payments for physician or clinic services according to established guidelines.
Post payments and enter charges into the computer using appropriate codes.
Generate daily payment reports and verify the cash drawer against the report.
Provide accurate patient, medical, financial, or procedural information to patients or approved outside entities.
Discuss financial arrangements with patients when required.
Receive and direct phone calls and assist patients and other visitors.
Respond to routine inquiries about practice services and hours of operation.
Ensure patient complaints are handled appropriately.
Assist with medical records duties as requested.
Coordinate referrals and scheduling while discussing financial responsibility with families.
Manage referral, insurance, and patient information accurately and learn new processes quickly.