PSS / Patient Services Specialist - UW Medicine Primary Care at Kirkland

University of Washington Medical Center•Kirkland, WA

5d•$24 - $35•Onsite

About The Position

UW Medicine Primary Care at Kirkland is hiring a Patient Services Specialist 2 to support staff, providers, and patients by maintaining an efficient system of internal and external communications. The role includes answering and triaging calls, scheduling provider and ancillary service appointments, and obtaining patient demographic, financial, and clinical information. The specialist partners with the clinic team to promote patient satisfaction and exceptional care delivery, and performs other duties as requested. UW Medicine Primary Care at Kirkland provides primary care services for patients at every stage of life. The clinic is located near the Kirkland Transit Center. The position offers an opportunity to contribute to patient and employee service and career growth. This is a regular, full-time position at 40 hours per week, on the day shift. The schedule is Monday and Tuesday 7 a.m.–4 p.m., Wednesday 9 a.m.–6 p.m., Thursday 7 a.m.–4 p.m., and Friday 8 a.m.–5 p.m. The hourly pay range is $24.30–$35.35. The position is represented by SEIU 1199NW UWMC Northwest Service and Maintenance.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience, or an equivalent combination of education and experience.

Responsibilities

Provide staff, providers, and patients with an efficient system of internal and external communications, including answering and triaging phone calls.
Schedule provider and ancillary service appointments.
Obtain patient demographic, financial, and clinical information.
Partner with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
Perform other duties as requested.