Patient Services Specialist 2

University of Washington•Seattle, WA

2d•Onsite

About The Position

UW Medical Center-Montlake’s ED Registration Department is hiring a Patient Services Specialist 2. The role supports the unit through patient registration and financial clearance, appointment scheduling, processing lab requests and specimens, and clerical work. The specialist helps patients and families navigate hospital and community services, answers questions, and protects confidential information while coordinating with clinical staff, departments, physicians, referral agencies, and the community. The position is a regular, 100% FTE role scheduled for 40 hours per week on Tuesday, Thursday, Friday, and Saturday, from 6:00 AM to 4:30 PM. It is a first-shift position and is represented by SEIU Local 925 Nonsupervisory. The stated hourly pay range is $21.82 to $29.41. UW Medical Center-Montlake is an acute care academic medical center in Seattle and part of UW Medicine.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience.
An equivalent combination of education and experience may substitute for the stated requirement.

Responsibilities

Register patients and verify, collect, and update demographic and financial information.
Determine eligibility for care, assign appropriate payor plans, and verify eligibility and benefits for third-party payors for planned or emergency services.
Verify insurance coverage, obtain authorizations, and complete Medicare as a Secondary Payor forms.
Document comments for financial files and obtain necessary consent signatures.
Collect co-payments and other patient liabilities.
Respond to patient questions and provide directions to clinics, units, support departments, parking, and eating facilities.
Help patients access hospital and community services by consulting and referring them to appropriate resources.
Assist patients and families with phone calls while maintaining confidentiality of patient information.
Triage patient telephone calls to clinical staff, obtain information needed for return calls, and initiate emergency procedures when necessary.
Communicate information to patients, referral agencies, departments, physicians, and the community, including financial arrangements, experimental protocols, charge estimates, insurance coverage, and billing procedures.
Assist patients with insurance forms and other paperwork.
Coordinate death procedures, including disposition and documentation, when needed.
Participate in developing, testing, and implementing new organizational systems for the unit or department.
Advocate for patients and families by helping them find appropriate staff to address concerns and by protecting patient privacy and confidentiality.
Schedule clinic appointments, process lab requests and specimens, and perform clerical duties in support of the unit.