Patient Services Specialist 2

University of Washington Medical Center • Seattle, WA

4d • $22 - $29

About The Position

Harborview Medical Center Emergency Department Registration is hiring a Patient Services Specialist 2 to serve as a primary resource for directing patient flow into Harborview Medical Center through the Emergency Department. The position performs patient registration and pre-registration, including front emergency room, back emergency room, and bedside registration, as part of a team supporting UW Medicine’s commitment to putting patients first.

This role works in a fast-paced emergency department environment and coordinates with patients, clinical staff, other departments, outside hospitals, and financial counseling. Harborview Medical Center is a comprehensive healthcare facility and the region’s only Level I Trauma and verified burn center, providing specialized care to patients throughout the Pacific Northwest.

The position is 90% FTE (36 hours per week), scheduled Saturday through Monday from 7:00 p.m. to 7:30 a.m. It is a regular, night-shift position represented by WFSE HMC. The hourly pay range is $21.82 to $29.41, with additional night-shift and weekend differentials.

Requirements

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• An equivalent combination of education and experience may substitute for the stated requirements.

Responsibilities

• Pre-register and check in patients in the electronic system upon arrival.
• Verify insurance coverage and third-party payers; obtain financial information, including insurance card copies; and verify Medicaid and insurance coverage using online systems.
• Coordinate patient care with other departments and outside hospitals, and refer patients to Financial Counseling as needed.
• Obtain signatures for consent to treatment, financial agreements, and privacy information in accordance with HIPAA regulations.
• Use Epic systems to check future and past appointments and primary care provider information.
• Check patient identification and scan insurance information into the electronic system.
• Register patients in the back emergency room while coordinating with Medics, Air Lift Northwest, American Medical Response, and nursing staff.
• Register patients in the front emergency room, collect or update demographic and financial information, and enter information into electronic systems.
• Perform bedside registration.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED