Patient Services Specialist 2

University of Washington•Seattle, WA

About The Position

Harborview Medical Center Emergency Department Registration is hiring a Patient Services Specialist 2 to direct patient flow into the medical center through the Emergency Department. The role handles patient registration and pre-registration across front emergency room, back emergency room, and bedside settings, and supports patients and clinical teams in a fast-paced environment. Harborview Medical Center is the region’s only Level I Trauma and verified burn center. It is owned by King County and operated by UW Medicine, providing specialized care to patients throughout the Pacific Northwest, including vulnerable residents of King County. UW Medicine’s mission is to improve public health through medical knowledge, outstanding care, and preparation of future health professionals. Its employees collaborate to provide high-quality work with integrity and compassion and to create a respectful, welcoming environment. This is a regular position at 90% FTE (36 hours per week), scheduled Saturday, Sunday, and Monday from 7:00 p.m. to 7:30 a.m. The listed hourly pay range is $21.82 to $29.41, with a $2.50-per-hour night shift differential and a $2.00-per-hour weekend differential. The position is represented by WFSE HMC.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience.
An equivalent combination of education and experience may substitute for the stated requirements.

Responsibilities

Pre-register and check in patients upon arrival using the electronic system.
Verify insurance coverage and third-party payers, and obtain financial information such as insurance cards.
Verify Medicaid and insurance coverage using online systems.
Coordinate patient care with other departments and outside hospitals, and refer patients to Financial Counseling as needed.
Obtain required signatures for treatment consent, financial agreements, and privacy information in accordance with HIPAA regulations.
Use Epic systems to check future and past appointments and primary care provider information.
Check patient identification and scan insurance information into the electronic system.
Register patients in the back emergency room while working with medics, Airlift Northwest, American Medical Response, and nursing staff.
Register patients in the front emergency room, collect or update demographic and financial information, and enter information into electronic systems.
Perform patient registration and pre-registration in front emergency room, back emergency room, and bedside settings.