Patient Services Specialist 2

University of Washington•Seattle, WA

5d•$22 - $29

About The Position

The Patient Services Specialist 2 works in Harborview Medical Center’s Admitting department and serves as a primary resource for directing patient flow into the medical center. The role interacts with patients, families, nursing staff, and medical staff to ensure patients are correctly identified, registered, and roomed upon arrival. It collects accurate demographic and financial information, obtains signed consents and agreements, verifies insurance coverage and third-party payers, coordinates care with other departments and outside hospitals, and refers patients to Financial Counseling as needed. This is a regular, 100% FTE position (40 hours per week) on a day shift, Wednesday through Sunday, from 7:00 a.m. to 3:30 p.m. The position is part of the WFSE HMC union/bargaining unit.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience.
An equivalent combination of education and experience may substitute for the stated requirements.

Responsibilities

Obtain and verify demographic and financial information through pre-registration.
Complete patient registration by securing consents and financial agreements.
Process patient paperwork and coordinate care with other services.
Triage patient phone calls and provide service information.
Access computer systems to retrieve patient data and perform clerical tasks.
Enter new patients into the Epic ADT electronic record system.
Schedule or request interpreter services.
Perform reception and discharge activities.
Check in patients.
Complete and enter Medicare as Secondary Payer information online.
Coordinate referral processes and medical records.
Obtain and verify patient registration information.
Verify insurance coverage and third-party payers.
Refer patients to Financial Counseling as needed.