Patient Services Specialist 2

University of Washington • Seattle, WA

1d • $45,384 - $61,176

About The Position

The Office of Clinical Services at the University of Washington School of Dentistry is hiring a full-time Patient Services Specialist 2 to perform specialized clerical and technical duties that facilitate patient care. The position uses School of Dentistry and UW processes and procedures and reports to the Patient Services Specialist Supervisor.

The specialist processes referrals, schedules appointments, gathers and verifies demographic and financial information, completes pre-registration and patient registration, obtains consent for dental care and financial agreements, processes paperwork, triages telephone calls, and coordinates care with course directors, students, and clinic personnel. The role also supports patient interactions, financial responsibilities, staff coordination and training, and dental records requests. This position performs essential services and may be required to work during a declared suspended operation.

Requirements

• High school graduation or equivalent.
• One year of healthcare, administrative, or customer service experience.
• Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, or registration, apply.

Responsibilities

• Provide information about care options in the Third Year Student Clerkship Clinic, Fourth Year Student General Practice Clinic, Specialty Graduate Clinics, and Faculty Practice Clinic.
• Schedule new patients, radiology appointments, and diagnosis and treatment appointments with predoctoral students.
• Gather information to coordinate admission into care, process referrals, and triage patients to Specialty Graduate Clinics or Urgent Care when necessary.
• Inform patients about financial responsibilities, insurance coverage, and patient expectations; send correspondence about appointments and becoming a patient of the school.
• Coordinate care through pre-registration while maintaining confidentiality of patient and student information.
• Handle patient email, telephone, and in-person inquiries professionally.
• Resolve daily staff issues, identify and correct problems, and review and correct other staff members’ work to meet standards.
• Develop and generate patient correspondence about treatment and services for all Clerkships.
• Receive patient concerns by telephone, email, and in person; resolve customer-service concerns and non-clinical issues; notify Patient Relations of resolved and pending issues; and work with the Patient Relations Manager to review and resolve concerns promptly.
• Interpret School of Dentistry policies, procedures, and services to patients and their representatives.
• Verify eligibility and benefits with third-party payors for planned or emergency services in predoctoral clinics and other specialties.
• Obtain insurance authorizations for predoctoral clinics.
• Collect payments and ensure related forms are obtained and correct.
• Advise patients about insurance coverage and payment requirements.
• Train new clinic employees and communicate job expectations to staff.
• Assign work to staff and coordinate employee schedules to ensure coverage.
• Recommend improvements to existing processes, policies, and procedures.
• Regularly assign, instruct, and check the work of others; train and orient staff; and provide feedback on employee performance under general direction.
• Process dental records requests and ensure they comply with legal and HIPPA regulations.
• Perform related duties as required.

Benefits

• The posting refers applicants to the UW staff benefits information page but does not specify individual benefits.
• Opportunities for professional growth.
• An environment known for its diversity, intellectual excitement, artistic pursuits, and natural beauty.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED