Patient Services Scheduler

Mental Health Cooperative•Nashville, TN

5d•Onsite

About The Position

Care starts here. Be the steady, professional voice that helps people access the care they need. Every day at MHC, consumers, families, providers, and partners reach out for our help to navigate behavioral health services. Appointments must be scheduled, questions answered, and next steps clarified. How that first interaction is handled matters. As a Patient Services Scheduler you are the front door to care. You ensure calls are answered promptly, appointments are scheduled accurately, and consumers are connected to the right services with professionalism and compassion. This role is ideal for someone who is organized, service-oriented, and calm under pressure. You enjoy helping others, managing details, and supporting a fast-paced healthcare environment. This role supports all locations and works closely with clinic, enrollment, and care management teams. You are part of a collaborative operations environment where clear communication, teamwork, and reliability are essential. Training, coaching, and ongoing support are provided to help you succeed.

Requirements

Experience working in healthcare call centers
Enjoy helping others navigate healthcare systems
Detail-oriented, dependable, and organized
Can manage multiple tasks while staying calm and professional
Value clear expectations and measurable outcomes

Responsibilities

Answer all incoming phone lines promptly, courteously, and professionally.
Greet consumers warmly and route calls appropriately based on their needs.
Assist with insurance verification and eligibility checks.
Identify and report coverage issues.
Provide consistent, respectful customer service to consumers regarding their needs.