Patient Scheduler

The University of Texas at Austin•Austin, TX

4d•Hybrid

About The Position

The Patient Scheduler is responsible for coordinating and scheduling patient appointments, ensuring efficient patient flow and optimal use of clinical resources. This role works closely with behavioral health clinicians and clinical support staff caring for patients enrolled in the TCHATT program, which provides telemedicine or telehealth programs to school districts in Central Texas to help identify and assess the behavioral health needs of children and adolescents and provide access to behavioral health services. The Patient Scheduler plays a vital role in enhancing patient satisfaction and operational efficiency by managing appointment schedules and communicating with stakeholders regarding appointments.

Requirements

Requires a High School Diploma/GED with at least 2 year(s) of experience in a similar role.
Basic computer skills and familiarity with scheduling software.
Relevant education and experience may be substituted as appropriate

Nice To Haves

Bachelor’s degree in a related field with at least 2 year(s) of experience in a medical, mental health, educational, or other related setting.
Advanced proficiency in scheduling software and customer service.
Bilingual in Spanish and English.
Experience in electronic medical record systems management.
Certification in Healthcare Access Management (CHAM)

Responsibilities

Schedule, cancel, and reschedule patient appointments.
Coordinate with behavioral health providers and clinical support staff to ensure availability.
Manage and prioritize appointment requests based on urgency.
Communicate with patients, guardians, and referring entities.
Communicate with patient and/or guardian regarding appointment details, changes, and cancellations.
Complete appointment confirmation calls, ensuring patients attend their appointment and support with rescheduling requests.
Support families, by phone, email or as requested in clinical visits, who need extra assistance in completing required forms, have language barriers, or trouble accessing virtual telehealth services.
Respond to inquiries and requests from patients, guardians, and referring entities in a timely manner via phone, text, email, virtual calls and other program platforms.
Answer inquiries regarding appointment schedules.
Provide information about clinical services and processes.
Gather needed information and forms to create client charts in the electronic health record (EHR) system.
Update and manage patient records in the EHR system.
Ensure confidentiality and accuracy of patient information.
Follow policies around documentation standards and timelines.
Work closely with behavioral health professionals to schedule appointments.
Ensure smooth and efficient patient flow.
Address and resolve scheduling conflicts.
Other duties as identified by department
Report and troubleshoot technical issues.
Coordinate with IT for resolution.
Assist with data entry and record-keeping.
Provide clerical support.