Patient Services Representative

Robert C. Byrd Clinic•Lewisburg, WV

9d•Onsite

About The Position

WVSOM Health, on the campus of the West Virginia School of Osteopathic Medicine, is seeking a full-time Patient Services Representative. This role involves scheduling patient appointments, maintaining physician schedules, and providing friendly and helpful customer service to patients, providers, and staff. The position requires cross-training at the front desk and functioning as an integral member of the interdisciplinary care team to provide the highest quality of care to patients.

Requirements

High school diploma or equivalent required
Excellent computer skills required
All employees are required to adhere to WVSOM Health's high standards of customer service excellence.

Nice To Haves

One year of receptionist and/or scheduling experience in a medical setting preferred
Knowledge of medical terminology preferred

Responsibilities

Communicate with patients primarily over the telephone. Answer telephone calls in a professional and courteous manner; exhibit excellent telephone etiquette
Schedule patient appointments in accordance with established procedures and provider preferences
Verify new patient registrations and follow-up on appointment requests submitted through the patient portal
Serve as the primary point of contact between patients and providers; notify patients of changes in provider schedules or when a provider leaves the practice
Meet with providers to establish schedules; create provider templates; work closely with providers to create appointment codes
Maintain and update provider schedules to ensure patients are scheduled properly
Accurately maintain, record, and report provider hours; Track PTO, EIB, CME, etc., for providers; Document coverage for provider absences
Provide front desk coverage as needed: Greet and register patients for medical appointments in a welcoming and professional manner
Accurately maintain patient accounts by obtaining, recording, and updating patient personal information (including DOB, address, and phone number)
Collect, scan, and enter insurance information; verify insurance information with every visit
Collect patient co-pays and payments on account balances; work closely with the business office to collect back balances and or resolve billing issues
Verify HIPAA privacy forms with every visit; update expired forms
Complete end-of-day tasks including printing the daily journal and accurately balancing it with collections and securing collections in the lock box
Document failed appointments in accordance with established procedures
Answer and transfer phone calls
Process cases in Athena
Process buckets in Athena
Distribute mail to physicians and nursing staff; fax documentation
Manage multiple priorities while maintaining accuracy and attention to detail
Communicate with difficult patients. Successfully manage patients and families in stressful or conflict situations
Other duties as assigned