Patient Services Representative

Webster Dental Care•La Grange Park, IL

7d•Onsite

About The Position

Webster Dental Care has delivered the highest level of patient service for over 46 years. Headquartered on the Northwest Side of Chicago (Edison Park), Webster Dental Care numbers 10 dental practices throughout the Chicagoland area with 250 employees, including dentists, dental specialists, dental hygienists, support staff and administrators. At Webster Dental Care, we pursue excellence through continuing education, personal and team growth, and mastering leading-edge technology.

Requirements

H.S. Diploma or Equivalent
Exceptional customer service skills and phone etiquette, including the ability to use independent thinking, sound judgment and creativity when resolving patient issues
Strong computer skills
Highly organized with excellent communication skills (both written and oral)
Willing to serve the Practice with a flexible schedule

Nice To Haves

Previous experience in dental
Working knowledge of dental procedures, treatment, insurance clauses, limitations, and terminology
Personal desire to grow and learn (AKA a "go-getter")

Responsibilities

Greet patients and guests upon arrival with a pleasant demeanor
Answers phone calls and emails and deliver messages promptly and as needed
Confirm and update patient identification, demographic and insurance information
Obtains patient consents/referrals/authorizations
Schedules appointments as necessary and maintains an optimal schedule by managing cancellations, changes or delays to appointment status
Verify insurance coverage and collect payments
Make financial arrangements and collect co-payments
Keeps waiting area clean and comfortable
Maintains an organized and clutter free work area
Present treatment plan options
Track case acceptance and coordinate follow ups
Run reports and track other key performance indicators
Other duties as assigned