Patient Services Representative

Cornerstone Family Healthcare•Newburgh, NY

11d•Onsite

About The Position

Cornerstone Family Healthcare is searching for a Patient Services Representative (PSR) to join our busy Dental practice in Newburgh, NY. The PSR is responsible for performing general patient registration responsibilities and office duties.

Requirements

High School Diploma or Equivalency

Nice To Haves

PSR experience is preferred
Bilingual is preferred

Responsibilities

Registering all patients and collecting required documentation including creating a medical record for new patients including all necessary forms.
Verifying insurance eligibility & PCP for each patient at every visit and accurately enter into the practice management system.
Is knowledgeable about different types of insurance and their general rules (i.e. PPO/HMO and PCP/referral rules)
Verifying scheduled appointments when a patient presents as an appointment/walk in to ensure that they still want/need other scheduled appointments.
Collecting all co-payments and visit payments at each visit at the time of registration.
Scheduling appointments, changing appointments and canceling appointments as needed.
Demonstrating excellent customer service skills; greeting all patients promptly upon entering the patient waiting area, and responding promptly & appropriately to their requests.
Using appropriate phone etiquette, treating all callers with courtesy and respect.
Being attentive to all callers placed on hold and diligently monitors time spent on hold.
Making appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their co-payment.
Monitoring DNKA’s (no show appointments) on a daily basis; logging all DNKA’s and sending appropriate notification to the patient notifying them that they have missed their appointment.
Monitoring the Referral Log on a daily basis; following up on referrals from 30 days prior to ensure that the patient kept their referral appointment and that all consultation reports have been received.
Being knowledgeable about the sliding fee scale and having the ability to communicate required documentation & requirements to patients.
Actively participating in Patient Wait Time Studies and Patient Satisfaction Surveys.
Ensuring that all required Studies/Surveys are submitted on a daily basis.
Being knowledgeable about policies and procedures related to patient registration, documentation requirements and collection, HIPAA/Confidentiality and all other policies and procedures related to this position.
Maintaining confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations.