Patient Services Representative

Reno Orthopedic Center•Reno, NV

11d•Onsite

About The Position

Reno Orthopedic Center (ROC) is seeking an enthusiastic and dedicated Patient Services Representative to join their team. This role is responsible for greeting and checking in patients at their main location. ROC emphasizes a patient-first mindset, assuming good intent, and fostering a culture of respect, optimism, and compassion. They encourage employees to own their success, support growth, celebrate contributions, and empower initiative. Continuous learning and kindness are core values. ROC is physician-owned, offering a fully integrated musculoskeletal health campus with on-site services and a forward-thinking environment. They have been a trusted name in musculoskeletal health in Northern Nevada for over 60 years and are continuously growing.

Requirements

High School Diploma
Knowledge of customer service principles and practices
Experience using computer systems and applications, including entering data and typing

Nice To Haves

One year of experience performing reception duties.

Responsibilities

Greet and check-in patients.
Schedule follow-up appointments.
Accurately enter patient demographic information into electronic medical records.
Scan photo IDs and insurance cards.
Verify insurance information.
Collect applicable co-pays.
Ensure billing information is updated.
Balance money drawers at the end of the day.
Maintain calm and efficient patient flow through the clinics.