Patient Services Representative

NorthLakes Community Clinic • Hayward, WI

13d • Onsite

About The Position

The Patient Service Representative’s main purpose is to navigate patients through Northlakes Community Clinic’s services. The PSR will do this by helping to identify and remove barriers by connecting patients to appropriate resources and/or services they need in order to be successful with overall health and wellness. Candidates must reside within NorthLakes' service area at the time of hire and maintain residency throughout employment.

Requirements

• High school diploma or equivalent plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience.
• Previous Customer Service experience is required.
• CPR Certification must be current or obtained within the first six months of employment.

Nice To Haves

• Demonstrated ability to navigate computerized applications associated with job duties. Example: EMR, EDR, VSC, Patient Portal, Insurance Portals, Reminder Call system, etc...
• Demonstrated knowledge of ethics, HIPAA, Business Etiquette, etc. as evidenced by current training certificate of completion.

Responsibilities

• Creates a welcoming environment for patients and visitors by greeting them when they enter our clinic. Directs them to the appropriate location as needed.
• Utilizes EMR/EDR systems to accurately capture patient demographic information and schedule appointments with appropriate services/providers.
• Helps to process/coordinate internal and external referrals as appropriate for department/site needs.
• Coordinates prior-authorizations for patients based on insurance guidelines as required.
• Verifies patient’s insurance eligibility by checking necessary portals for current status.
• Collects payment from patients and reconciles daily cash reports.
• Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a telephone note for response by appropriate personnel.
• Manages automated reminder responses, and conducts reminder calls to all patients, as needed.
• Is knowledgeable regarding services provided within the clinic and also services provided across the organization. Understands how to direct patients to those services.
• Guides the Patient Experience within the clinic’s service line to patients and explains the appropriate process/steps involved.
• Patient Services Representative shall be cross-trained in the functions of various front desk duties, as some positions may be more specialized than others.
• Participates in training regarding Customer Service, HIPAA, Business Etiquette, Forms, and Department Flows and ensure compliance in day to day operations.
• Other duties as assigned.

Benefits

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
• 403(b) with a 4% employer match
• Vision Insurance
• Supplemental Life, AD&D and Disability
• Tuition reimbursement
• Health and Wellness reimbursement program
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED