Patient Services Representative - Bilingual (Part Time)

Gonzaba Medical Group•San Antonio, TX

88d•Onsite

About The Position

This part-time position supports the inbound Gonzaba Medical Group (GMG) contact center. The Patient Services Representative assists existing and prospective patients by scheduling appointments with physicians and mid-level providers, processing prescription refill requests, and educating patients about GMG services, including specialty appointments and nursing services. The role has no supervisory responsibilities. Duties must be performed accurately and in a timely manner, and the representative must maintain patient confidentiality in accordance with HIPAA requirements. The position is based in an office setting in a clinical environment and includes occasional evening or weekend work and rotational mandatory overtime.

Requirements

Minimum high school education or equivalent.
Fluency in English and Spanish is required.
Excellent written and verbal communication skills.
Strong attention to detail and exceptional organizational skills.
Skilled in using computer and EMR systems.
Knowledge of word-processing, spreadsheet, internet, and database software.
Ability to work efficiently under pressure.
All duties must be performed accurately and in a timely manner.

Nice To Haves

Certificate of completion from an accredited medical assistant school or equivalent medical training.
At least one year of experience in a clinic, doctor's office, or hospital.
Ability to type at least 25 words per minute.

Responsibilities

Schedule, cancel, and reschedule daily appointments for GMG physicians, specialists, and mid-level providers using the Athena system.
Answer incoming calls for Gonzaba Medical Group.
Listen to patient requests and submit phone-note messages to the appropriate pod or department for processing.
Process prescription refill requests according to GMG guidelines.
Match prospective patients with a GMG provider and Medical Center to meet their individual needs.
Connect local hospitals with the GMG Hospitalist on duty when a GMG patient is admitted or needs orders.
Work with other GMG departments to ensure patient requests are handled accurately and promptly.
Assist patients with scheduling transportation and interpreter services.
Maintain strict confidentiality by following HIPAA rules and regulations.
Perform other related duties as assigned.