Patient Services Representative (Tri Rivers Musculoskeletal, Mars)

UPMC•Mars, PA

4d•Onsite

About The Position

UPMC Tri Rivers Musculoskeletal Centers is hiring a full-time Patient Services Representative for its Mars, Pennsylvania team. The role is based at the front desk of a multispecialty practice serving Orthopaedics, Physical Medicine and Rehabilitation, Rheumatology, and Sports Medicine patients. Travel to nearby offices may be required when needed for staffing. Free parking is available at all locations. The Patient Services Representative welcomes patients, supports arrival and check-in, encourages use of consumer-friendly technologies, explains financial obligations and collects payments when applicable, schedules follow-up and ancillary services, connects patients with financial advocacy resources, and maintains demographic and insurance information. The role promotes service excellence and helps patients and families have a positive experience at UPMC physician practices, hospitals, and outpatient surgery departments. This is a Monday-through-Friday daylight position with varying shifts of 7:00 a.m.–3:30 p.m., 8:00 a.m.–4:30 p.m., 8:30 a.m.–5:00 p.m., or 9:30 a.m.–6:00 p.m. UPMC describes career-path opportunities, health and welfare benefits, retirement benefits, paid time off, wellness programs, paid parental leave, and competitive pay.

Requirements

High school graduation or equivalent is required.
Act 31 Child Abuse Reporting clearance, with renewal.
Act 33 clearance, with renewal.
Act 34 clearance, with renewal.
Act 73 FBI clearance, with renewal.

Nice To Haves

Experience with personal computer-based applications, office equipment, and proficient typing skills.
Two years of experience in a medical, billing, fiscal, or customer service function.
Knowledge of medical terminology.
Prior experience with Medipac, Epic, or other health records systems.

Responsibilities

Provide a warm greeting for all patients.
Guide patients through self-arrival technology or check them in at the desk according to their preference.
Collect copayments and other applicable patient payments at the point of service.
Confirm or update patient registration information at checkout.
Schedule follow-up appointments within the practice at checkout.
Schedule or connect patients with resources to arrange ancillary services at checkout.
Provide clear, understandable instructions to help patients navigate the healthcare system, and follow up on unresolved questions or needs to support continuity of care.
Apply service-recovery principles and take appropriate action when service does not meet UPMC Experience expectations.
Register patients in the Biometrics fingerprint-recognition program and explain its benefits.
Promote the MyUPMC patient portal and assist with registration when applicable.
Explain patients’ financial responsibilities and connect them with advocacy resources as needed.
Verify insurance benefits with carriers using online systems or telephone inquiries.
Obtain patient or family-member signatures for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Distribute or triage phone calls to other areas or clinical providers as appropriate.
Perform office administrative duties, including scanning medical records and faxing.
Stay informed about UPMC Patient Portal navigation and usability, and clearly explain how patients can access health information and care services.
Perform in accordance with system-wide competencies and behaviors, and carry out other duties as assigned.