Patient Services Representative (Tri Rivers Musculoskeletal Centers) North Hills

UPMC•Pittsburgh, PA

5d•Onsite

About The Position

UPMC Tri Rivers Musculoskeletal Centers is hiring a full-time Patient Services Representative for its North Hills team. The position serves patients in a multi-specialty group that provides Orthopedic, Physical Medicine and Rehabilitation, Rheumatology, and Sports Medicine services. It is a Monday-through-Friday daylight role with varying shifts of 6:45 a.m.–3:15 p.m., 7:00 a.m.–3:30 p.m., 8:00 a.m.–4:30 p.m., or 8:30 a.m.–5:00 p.m. There are no evenings or weekends. Travel to nearby locations may be needed to support staffing. The Patient Services Representative welcomes patients, supports check-in and use of consumer-friendly technologies, explains and collects applicable patient payments, updates registration and insurance information, and schedules follow-up and ancillary services. The role helps patients navigate the healthcare system, connects them with financial advocacy resources when appropriate, and promotes service excellence across UPMC physician practices, hospitals, and outpatient surgery departments.

Requirements

High school graduation or equivalent is required.
Act 31 Child Abuse Reporting clearance, with renewal.
Act 33 clearance, with renewal.
Act 34 clearance, with renewal.
Act 73 FBI clearance, with renewal.

Nice To Haves

Experience with personal computer-based applications and other office equipment, plus proficient typing skills, is preferred.
Two years of experience in a medical, billing, fiscal, or customer service function is preferred.
Knowledge of medical terminology is preferred.
Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

Welcome patients and provide a warm greeting.
Guide patients through self-arrival technology or check them in at the desk according to their preference.
Collect copayments and other applicable payments at the point of service.
Confirm or update patient registration information at checkout.
Schedule follow-up appointments within the practice at checkout.
Schedule or connect patients with resources to arrange ancillary services.
Provide clear, understandable instructions to help patients navigate the healthcare system, and follow up on unresolved questions or needs to support continuity of care.
Apply service-recovery principles and take appropriate action when service does not meet UPMC Experience expectations.
Register patients in the Biometrics fingerprint-recognition program and explain its benefits.
Promote the MyUPMC patient portal and assist patients with registration when applicable.
Educate patients about financial responsibility and connect them with advocacy resources as needed.
Verify insurance benefits with carriers using online systems or telephone inquiries.
Obtain patient or family-member signatures for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.
Triage and appropriately distribute phone calls to other areas or clinical providers.
Perform office administrative duties, including scanning medical records and faxing.
Stay informed about navigation and usability of the UPMC Patient Portal and clearly explain how patients can use it to access health information and care services.
Perform in accordance with system-wide competencies and behaviors, and complete other duties as assigned.