Patient Services Representative (PSR) - Occupational Health - Urgent Care - Boiling Springs - PRN

Bon Secours Mercy Health • Boiling Springs, NC

5d

About The Position

The Patient Services Representative (PSR) is the main point of contact for patients and the community at Bon Secours Occupational Health – Urgent Care in Boiling Springs. The role receives and processes patient referrals, registers patients, verifies demographics, obtains insurance cards and identification, and updates medical records accurately and efficiently. The representative also schedules appointments, transcribes orders, and explains financial options to patients.

The PSR provides respectful, helpful service while supporting accurate registration, patient flow, and appropriate placement. This role requires communication and problem-solving skills, basic computer and math skills, and the ability to engage professionally with staff and patients.

Requirements

• High school degree or GED.
• Knowledge of medical billing procedures.
• Medical office software experience.
• Problem-solving skills and basic computer skills.
• Excellent communication and interpersonal skills.
• Ability to engage with staff and patients professionally.
• Basic math skills.

Nice To Haves

• Associate degree in healthcare or a related field.
• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding.
• Prior medical office experience.

Responsibilities

• Greet patients and community members respectfully and provide strong communication and customer service.
• Process admission paperwork and perform basic insurance verification, ensuring accurate patient identity for hospital billing systems.
• Answer internal and external calls in a friendly and helpful manner.
• Troubleshoot and resolve problems promptly.
• Maintain patient flow and promptly inform the Supervisor of department or patient issues.
• Coordinate and prioritize bed placement needs to support prompt and appropriate placement of patients.
• Receive and process patient referrals; register patients; verify demographics; obtain insurance cards and identification; and update medical records.
• Schedule appointments, transcribe orders, and explain financial options to patients.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary based on market and employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED