Patient Services Representative (PSR) - Occupational Health - Urgent Care - Boiling Springs - PRN
About The Position
The Patient Services Representative serves as the main point of contact for patients and the community in Occupational Health and Urgent Care. The role receives and processes patient referrals, registers patients, verifies demographics, obtains insurance cards and identification, and updates medical records accurately and efficiently. It also schedules appointments, transcribes orders, and explains financial options to patients. The representative provides respectful, helpful service, supports patient flow, and coordinates and prioritizes bed placement needs. The role is part of the Float Pool - Urgent Care SC department.
Requirements
- High school degree or GED.
- Knowledge of medical billing procedures.
- Experience with medical office software.
- Problem-solving skills and basic computer skills.
- Excellent communication and interpersonal skills.
- Ability to engage professionally with staff and patients.
- Basic math skills.
Nice To Haves
- Associate degree in healthcare or a related field.
- Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding.
- Prior medical office experience.
Responsibilities
- Greet patients and community members respectfully and provide strong communication and customer service.
- Process admission paperwork and perform basic insurance verification, ensuring accurate patient identity for hospital billing systems.
- Answer internal and external calls in a friendly and helpful manner.
- Troubleshoot and resolve problems promptly.
- Maintain patient flow and promptly inform the Supervisor of department or patient issues.
- Coordinate and prioritize bed placement needs to ensure prompt and appropriate placement of patients.
- Receive and process patient referrals, register patients, verify demographics, obtain insurance cards and identification, and update medical records.
- Schedule appointments, transcribe orders, and explain financial options to patients.
- Perform other duties as assigned.
Benefits
- Competitive pay, incentives, and referral bonuses.
- 403(b) with employer contributions, when eligible.
- Medical, dental, vision, and prescription coverage.
- HSA/FSA options.
- Life insurance.
- Mental health resources and discounts.
- Paid time off, parental leave, and FMLA leave.
- Short- and long-term disability.
- Backup care for children and elders.
- Tuition assistance, professional development, and continuing education support.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
