PSR in Forks

NORTH OLYMPIC HEALTHCARE NETWORK•Forks, WA

10d•$20 - $22•Onsite

About The Position

The Patient Services Representative (PSR) performs day-to-day front-office functions at the West End Health Center in Forks, Washington. The role includes appointment scheduling, patient registration, point-of-service payment collection, and responding to patient inquiries and concerns. The PSR provides courteous, professional service and helps create a welcoming, patient-centered environment while assisting clinic staff as needed.

Requirements

High school graduate or GED equivalent.
Ability to perform routine assignments independently.
Basic computer skills and knowledge.
Attention to detail and organizational skills.
Ability to multitask.
Ability to uphold the organization's mission, values, and principles and help create and maintain a positive, team-based culture.
Professional, cheerful demeanor and ability to create a positive first impression.
Ability to communicate effectively with others through written and verbal interpersonal communication.
Ability to walk intermittently for 8 hours; some standing, sitting, bending, and stair use; occasional lifting up to 20 pounds; continual keyboard use; verbal communication and hearing; and viewing a computer for 8 hours.

Nice To Haves

Previous customer-service or medical-service experience.
Bilingual ability.

Responsibilities

Greet and check in patients and visitors.
Schedule patient appointments.
Collect payments for services, including copayments.
Make bank deposits and retrieve change as needed.
Answer phone calls.
Register new patients.
Verify and update patient and insurance information in the Electronic Health Record (EHR).
Coordinate with nursing staff about daily scheduling concerns and escalate issues to the PSR Supervisor or Manager when needed.
Monitor patient wait times and notify patients of delays.
Use customer-service skills to de-escalate high-stress situations.
Act as a liaison between patients and clinical staff to support continuity of care.
Answer patient questions and direct patients to the appropriate clinic resource.
Follow NOHN policies and procedures and perform other duties as assigned.
Provide a positive, patient-centered experience and help maintain a safe, efficient, and productive environment using LEAN methodology.
Keep current with new policies and procedures.
Collaborate with staff, providers, and leadership and contribute to a team-oriented culture.