PATIENT SERVICES REPRESENTATIVE (3115)

CVHS HEALTH SERVICES•Charlottesville, VA

1d•Onsite

About The Position

This role is responsible for greeting patients, managing patient information in the electronic medical records (EMR) system, scheduling appointments, collecting payments, and ensuring smooth patient flow. The Patient Services Representative will also handle various administrative tasks related to patient records and communication, promoting a team-based, patient-centered medical practice.

Requirements

High school graduate.
Demonstrates competence for essential job functions.
Detail oriented.
Excellent customer service skills.
Ability to work well with others.
Flexibility and ability to work under pressure.
Accuracy.
Neat appearance.
Good telephone skills.
Respect for patient confidentiality.
Ability to plan and coordinate work.
Ability to deal tactfully and courteously with CVHS staff and patients.

Nice To Haves

Some medical office experience.
Experience with or knowledge of medical office systems, medical supplies, and equipment.

Responsibilities

Greets patients on arrival and directs them to the proper area.
Updates patient demographic and insurance information in the EMR for new and existing patients.
Ensures patients are checked in with accurate demographic, insurance, and slide information.
Secures appropriate authorization from outside providers as needed.
Enters medical, pharmacy, transportation, and ancillary service visits and related cash payments into the computer system.
Generates STAT referrals as assigned.
Collects payments for services (current and past) at checkout.
Explains patient charges at checkout.
Prepares daily reconciliation of input data to computer output for daily charges and payments.
Prepares daily bank deposit of cash received and delivers it to the bank.
Answers patient questions regarding their accounts and recommends balance adjustments.
Maintains an accurate and up-to-date computerized appointment system.
Records appointments scheduled, canceled, or broken.
Notifies patients and staff of cancellation or schedule changes.
Marks daily No-Shows in the EMR system and notifies the provider.
Explains CVHS services and appropriate patient policies and procedures.
Identifies patients who may qualify for financial assistance and makes appropriate referrals.
Follows up on broken appointments as requested by providers.
Refers patient complaints to appropriate CVHS personnel for resolution.
Arranges, coordinates, and prepares daily lists for transportation when necessary.
Separates, sorts, and scans laboratory work, dictations, EKGs, x-ray reports, and medical data from other sources into the EMR.
Ensures identification is on all patient records before scanning into EMR.
Maintains a log of release of information for outgoing requests.
Prepares, prints, and faxes medical records requested from outside organizations within the EMR.
Reviews EMR for quality assurance as requested.
Performs miscellaneous tasks such as duplicating forms and telephoning.
Processes Payment Plans.
Performs other duties as assigned by supervisors.
Acts as backup to Medical Records Clerks or other Front Desk staff as requested.
Ensures records of no-shows are delivered to the appropriate provider's office.
Promotes a team-based patient-centered medical practice mode.
Attends work as scheduled.