Patient Services Representative

Vista Community Clinic•Lake Elsinore, CA

1d•Onsite

About The Position

At Vista Community Clinic (VCC), healthcare is seen as more than medicine, encompassing hope, community, and impact. For over 50 years, VCC has been a leader in the community clinic movement, evolving from a small volunteer effort in Vista to a nationally recognized network of 14 state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties, serving over 70,000 patients annually. VCC's mission is to deliver exceptional, patient-centered care where it's needed most. As a private, non-profit, multi-specialty outpatient clinic, VCC provides opportunities where skills are celebrated, growth is supported, and work makes a difference, recognizing that employee talent and dedication drive success. VCC is a winner of the 2025 HRSA Gold Medal for Outstanding Care, placing it among the top 10% of Federally Qualified Health Centers in the U.S. It is also recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes, and for excellence in Preventive Health and Health IT. The organization fosters a robust training & development culture to help employees grow and advance their careers, and maintains a workplace built on respect, collaboration, and passion for care.

Requirements

High school graduate or equivalent
One year experience in a medical or dental office
Experience in verifying and billing insurance/program eligibility
Bilingual English/Spanish
Experience/familiarity with Practice Management and Electronic Dental Records systems
Ability to interface with all levels of personnel in a professional manner
Excellent customer service skills and commitment to providing the highest level of customer satisfaction
Ability to type minimum 35 WPM

Nice To Haves

Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Responsibilities

Greet and respond to limited inquiries from patients and customers in a professional manner.
Perform a variety of clerical functions.
Greet patients in-person and via telephone
Verify insurance eligibility and copy insurance cards
Perform financial and eligibility screening for clinic programs
Print daily schedule and confirm next day’s appointments
Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
Make follow-up appointments for referrals from other sites
Call, reschedule and mail letters to all N/S patients
Responsible for patients checking in through completing encounters, personal records forms, etc.