Patient Services Representative

Lehigh Valley Health Network • Allentown, PA

1d • Onsite

About The Position

Lehigh Valley Health Network (LVHN) is a nationally recognized, forward-thinking organization, ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years and honored five times with the Magnet(tm) Hospital distinction for nursing excellence. Several of its hospitals received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, highlighting LVHN's commitment to teamwork, compassion, and technology in delivering high-quality health care. This position coordinates and provides a variety of clerical and administrative duties essential to daily physician practice operations. The Patient Services Representative serves as the initial point of contact for patients and healthcare providers within the practice, ensuring a high standard of customer service to maintain an excellent overall patient experience.

Requirements

• High School Diploma/GED
• 1 year Customer service experience
• Ability to adapt to changing priorities.
• Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
• Ability to maintain strict confidentiality.
• Proficient computer skills.
• Proven proficiency of technology and EMR workflows at the conclusion of orientation.
• Able to handle cash and other methods of patients accurately.
• Able to explain, educate, and support the usage of the LVHN patient portal including various features.

Responsibilities

• Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
• Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
• Organizes effectively and efficiently to accommodate interruptions and changing priorities.
• Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach include telephone and EMR messaging.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED