Patient Services Representative - Orthopedics - Wesley Drive Medical Office Building

Roper St. Francis Healthcare•Charleston, SC

25d•Onsite

About The Position

The Patient Services Representative is the first point of contact for patients and the community at an orthopedic physician practice. The role supports patient registration and practice operations by verifying demographics and insurance information, processing appointments, maintaining records, and providing helpful, respectful customer service. The representative may occasionally cover other physician practice locations as needed.

Requirements

High school diploma or GED.
Strong communication and customer service skills.

Nice To Haves

Prior experience in patient registration or healthcare.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients respectfully and provide strong communication and customer service.
Answer internal and external calls, route calls, schedule patients, and enter scheduling information accurately and promptly.
Process patients as they arrive for appointments and help maintain patient flow.
Troubleshoot and resolve problems promptly and inform the supervisor of department or patient issues.
Process admission paperwork and perform basic insurance verification.
Secure, complete, verify, and update patient demographic and insurance information; correct registration errors as needed.
Record lobby wait-time indicators.
Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the close of the day.
Perform charge entry for external services, such as nursing homes, as necessary.
Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
Assist patients with online scheduling and MyChart.
Help patients obtain referrals for follow-up services and record referrals using the tracking tool.
Obtain or assist with obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
Pull, file, maintain, and route patient charts according to office policy.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed.
Complete accounts in revenue cycle software.
Occasionally cover other physician practice locations as needed.