Patient Services Representative - Family Wellness

Lifepoint Health • Hendersonville, TN

2d • Onsite

About The Position

Highpoint Family Wellness in Carthage is a busy, fast-paced practice with eight providers caring for approximately 160 patients each day. The Patient Services Representative helps deliver a welcoming and efficient patient experience by supporting front-office operations, patient registration, scheduling, payments, and communication. The role requires a dependable, detail-oriented team player who takes initiative and provides compassionate service in a high-volume environment. After becoming fully proficient at the home location, the representative may cross-train or float to another practice.

Requirements

• High school diploma or equivalent.
• Previous medical office/front-office experience is strongly preferred due to the pace and complexity of the practice.
• Working knowledge of patient registration, insurance verification, and medical office workflows.
• Ability to accurately collect and process patient payments, including credit card and cash transactions.
• Strong customer service and interpersonal skills with a patient-first mindset.
• Ability to work effectively in a consistently fast-paced, high-volume environment with limited downtime.
• Strong attention to detail and ability to accurately retain and apply training and established processes.
• Ability to recognize changing workflow needs and proactively assist teammates without continual direction.
• Ability to work independently while functioning effectively as part of a larger team.
• Positive, professional demeanor and strong communication skills.
• Critical-thinking and problem-solving skills, including the ability to prioritize competing responsibilities.

Nice To Haves

• Approximately two years of medical office experience.
• Previous experience with patient check-in/check-out, insurance verification, and scheduling.
• Previous experience working with an electronic medical record/practice management system.
• Experience in a busy primary care or physician-practice environment.

Responsibilities

• Serve as a welcoming, professional first point of contact for patients and visitors.
• Support patient check-in and check-out, shifting between areas according to patient volume and team needs.
• Verify patient demographic and insurance information, including insurance eligibility and appropriate PCP information.
• Schedule patient appointments and assist with general front-office scheduling.
• Answer and manage incoming telephone calls and patient messages in a timely, professional manner.
• Collect patient co-pays and other applicable payments using credit card and cash processes.
• Maintain accurate patient information in the electronic medical record and complete applicable front-office documentation.
• Scan and upload appropriate documentation into patient electronic charts.
• Monitor front-office workflow and proactively help teammates when check-in or check-out becomes backed up.
• Provide compassionate, attentive service and recognize when patients need immediate assistance, prioritizing patient care and safety.
• Collaborate with providers and team members to create an efficient, positive patient experience.
• After becoming fully proficient at the home location, potentially cross-train or float to another practice.
• Perform additional administrative and clerical duties as assigned.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED