Patient Services Rep-Multi Specialty Crystal Lake Full Time Days
About The Position
The Patient Services Representative performs customer service and business office functions in a medical practice office, providing service to patients and company representatives in person and over the phone. The role supports Multi Specialty services including Neurology, Endocrinology, and Interventional Pain Management at the Crystal Lake clinic. The position is full time at 40 hours per week, Monday through Friday. The representative follows Northwestern Medicine’s mission, vision, values, Code of Ethics, Corporate Compliance Program, policies, procedures, guidelines, and applicable regulatory and accreditation standards. The role contributes to patient safety and confidentiality and serves as a liaison between patients and the practice.
Requirements
- High school diploma or GED equivalent.
- Zero to two years of experience in a customer service position.
Nice To Haves
- Bachelor’s degree.
- One to three years of prior physician office experience.
- Working knowledge of medical terminology.
Responsibilities
- Greet patients as they enter the office.
- Obtain required patient information and register patients, including verifying insurance and collecting co-pays and outstanding balances.
- Obtain and update patient demographic and company information.
- Answer phones, schedule appointments, and direct and document patient calls as appropriate.
- Coordinate scheduling of outside testing for patients.
- Serve as a liaison between patients and the practice.
- Provide backup for appointment scheduling.
- Perform daily work in a manner that supports patient safety and confidentiality.
- Complete daily reconciliation reports to ensure charges have been entered correctly.
- Pull and prepare charts for the next day's appointments and file completed patient charts daily.
- File test and procedure results in patients’ medical records after physician sign-off.
- Liaise with company representatives or potential employees to ensure correct services are provided.
- Review Epic charts before appointments to ensure consents are within the past 12 months and insurance cards are current.
- Respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests according to protocol.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Competitive benefits and lifecycle benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
