Patient Services Rep-Multi Specialty Crystal Lake Full Time Days
About The Position
The Patient Services Representative performs customer service and business office functions in a multi-specialty medical practice (Neurology, Endocrinology, and Interventional Pain Management) at the Crystal Lake clinic. The role provides service to patients and company representatives in person and by phone, supports registration and scheduling, and carries out administrative tasks while maintaining patient safety, confidentiality, and compliance with organizational and regulatory requirements. This is a full-time, 40-hour-per-week position scheduled Monday through Friday during the day.
Requirements
- High school diploma or GED equivalent.
- Zero to two years of experience in a customer service position.
Nice To Haves
- Bachelor's degree.
- One to three years of prior physician office experience.
- Working knowledge of medical terminology.
Responsibilities
- Greet patients and obtain required information for registration, including verifying insurance and collecting co-pays and outstanding balances.
- Obtain and update patient demographic and company information.
- Answer phones, schedule appointments, and provide back-up appointment scheduling.
- Direct and document patient calls as appropriate.
- Coordinate scheduling of outside testing for patients.
- Serve as a liaison between patients and the practice.
- Perform daily work in a manner that supports patient safety and confidentiality.
- Complete daily reconciliation reports to ensure charges have been entered correctly.
- Pull and prepare charts for the next day's appointments and file completed patient charts daily.
- File test and procedure results in patients' medical records after physician sign-off.
- Liaise with company representatives or potential employees to help ensure appropriate services are provided.
- Review Epic charts before appointments to confirm that consents are within the past 12 months and insurance cards are current.
- Respond to medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests according to protocol.
Benefits
- Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
- A range of benefits intended to support employees' physical, emotional, and financial well-being and provide protection for unexpected life events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
