Patient Services Representative — Howland and Boardman Occupational Health Office

Mercy Health•Warren, OH

13d•Onsite

About The Position

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Requirements

High School Degree or GED (required)
Knowledge of medical billing procedures (required)
Medical office software experience (required)
Basic math skills

Nice To Haves

Associates Degree in Healthcare or related field (preferred)
Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (preferred)
Prior medical office experience (preferred)

Responsibilities

Serve as the main point of contact for all patients and the community.
Receive and process patient referrals.
Perform patient registration.
Verify demographics.
Obtain insurance cards and identification.
Update medical records accurately and efficiently.
Schedule appointments.
Transcribe orders.
Explain financial options to patients.
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems.
Answer internal and external calls in a friendly and helpful manner.
Troubleshoot and resolve problems promptly.
Ensure patient flow is maintained and informs Supervisor of any department and patient issues immediately.
Coordinate and prioritize bed placement needs to ensure prompt and appropriate placement of patients.
Other duties as assigned.