Patient Services Rep - Northeast Peds

Tower Health • Philadelphia, PA

2d • Onsite

About The Position

The Patient Services Representative is responsible for patient registration, scheduling, customer service, and clerical support. Duties include accepting, recording, and verifying insurance information; processing preauthorization requests; collecting copays and account balance payments; scanning documents into the EMR; and performing other administrative tasks that support efficient department operations. The representative is expected to interact with patients, families, the community, vendors, coworkers, and physicians in a friendly, courteous, helpful, and considerate manner.

The schedule is Monday, Tuesday, Wednesday, and Friday from 8:30 a.m. to 5:00 p.m.; Thursday from 11:00 a.m. to 7:30 p.m.; and every fifth Saturday from 8:00 a.m. to 12:00 p.m. Scheduled start and end times require flexibility to meet the needs of the practice. The position is located at Northeast Peds, 9501 Roosevelt Blvd, Philadelphia, Pennsylvania 19134.

Requirements

• Complete and maintain all competencies and trainings required for the role.
• High school diploma, GED, or relevant experience in lieu of education.
• Relevant experience.
• Computer skills, including use and navigation.
• Customer service skills.
• Attention to detail.
• Excellent communication and interpersonal skills.
• General clerical skills.
• Medical terminology.
• Microsoft Office application skills.
• Multiline telephone operational skills.
• Ability to multitask.
• Organizational skills.
• Flexibility with scheduled start and end times to meet practice needs.

Responsibilities

• Register patients and schedule appointments.
• Provide customer service and clerical support.
• Accept, record, and verify insurance information.
• Process preauthorization requests.
• Collect copays and account balance payments.
• Scan documents into the EMR.
• Perform other administrative tasks that support efficient department operations.
• Interact with patients, families, the community, vendors, coworkers, and physicians in a friendly, courteous, helpful, and considerate manner.

Benefits

• Generous time off.
• Tuition assistance.
• Comprehensive benefits.
• Tower Advance Pay, providing access throughout the pay period.
• Employee Assistance Program.
• Retirement Savings Program.
• Life Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED