Patient Services Representative Big Rapids Wound Care
About The Position
The Patient Services Representative assists and educates patients, providers, medical office staff, and health system staff in accessing services, navigating care, and resolving problems. The role creates an exceptional experience through inbound and outbound calls, online chat, email, and other interactions, while following established procedures, quality guidelines, performance indicators, and organizational values. The representative serves as a concierge for patients and visitors and performs clerical and patient access tasks, including appointment scheduling, registration, check-in and check-out, maintaining medical records, and supporting electronic health record workflows. The position also identifies and reminds patients about health maintenance gaps, documents calls, and participates in applicable safety initiatives. This is a full-time, day-shift position at Big Rapids Wound Care. The schedule is Monday through Friday, 8:30 a.m. to 4:00 p.m., with no weekends.
Requirements
- High school diploma or equivalent.
Nice To Haves
- One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.
Responsibilities
- Greet and communicate with patients and visitors as a concierge.
- Perform clerical functions, including answering practice phone calls, scheduling patient appointments using a decision tree when applicable, ordering supplies, generating patient letters, processing and sorting mail and supply deliveries, and processing registration reports.
- Identify and remind patients of health maintenance gaps.
- Document patient phone calls in the EHR for routing or resolution.
- Perform patient registration and check-in, confirm demographic and insurance information, and assist patients with self-registration and arrival.
- Perform patient check-out by scheduling follow-up appointments or confirming future appointments.
- Maintain patient medical records according to standards and upload Right Fax documents into EPIC.
- Perform basic EMR/EHR scanning.
- Participate in safety initiatives and risk-mitigation measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package supporting financial, health, and work/life balance goals.
- On-demand pay program powered by Payactiv.
- Discounts directory with offers on items and services such as restaurants, phone plans, and spas.
- Optional identity theft protection, home insurance, and auto insurance.
- Traditional and Roth retirement options with service contribution and match savings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
