Patient Services Representative Wound Care

Corewell Health • Big Rapids, MI

6h • Onsite

About The Position

The Patient Services Representative supports patients, providers, medical office staff, and health system staff in accessing services, navigating care, and resolving problems. The role creates an exceptional experience through inbound and outbound calls, online chat, email, and other contacts while following established procedures, quality guidelines, performance indicators, and organizational values.

This position serves as a concierge for patients and visitors and performs clerical and patient access work in a wound care setting. Duties include phone support, appointment scheduling, patient registration and check-in and check-out, maintaining medical records, documenting calls in the electronic health record, and basic scanning and document uploading. The representative also identifies and reminds patients about health maintenance gaps and participates in safety initiatives.

The position is part time, scheduled for 24 hours per week, Monday through Friday, with no weekends. The posting lists shift hours as 8:30 a.m. to 4:00 p.m. with variable hours; the detailed schedule section lists 8:00 a.m. to 4:30 p.m.

Requirements

• High school diploma or equivalent.

Nice To Haves

• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Greet and communicate with patients and visitors, serving as a concierge.
• Assist patients, providers, medical office staff, and health system staff with accessing services, navigating care, and resolving problems.
• Create an exceptional experience through inbound and outbound calls, online chat, email, and other contacts.
• Answer practice phone calls and schedule patient appointments using a decision tree where applicable.
• Order supplies, generate patient letters, process and sort mail and supply deliveries, and process registration reports.
• Identify and remind patients about health maintenance gaps.
• Document patient phone calls in the EHR for call routing and resolution.
• Perform patient registration and check-in, confirm demographic and insurance information, and assist patients with self-registration and arrival.
• Perform patient check-out by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards and upload Right Fax documents into EPIC.
• Perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk mitigation and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package intended to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED