Patient Services Representative - Bilingual (Part Time)

Gonzaba Medical Group•San Antonio, TX

88d•Onsite

About The Position

This part-time position supports the inbound GMG contact center. The Patient Services Representative assists current and prospective GMG patients with appointment scheduling, prescription refill requests, and information about GMG services, including specialty appointments and nursing services. The role has no supervisory responsibilities and is based in an office setting in a clinical environment at the Main MSO location in San Antonio, Texas. The position requires English/Spanish fluency, accurate and timely work, and strict adherence to HIPAA confidentiality requirements. Mandatory overtime is assigned on a rotational basis, and occasional evening or weekend work may be required. The role may also involve exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic environment.

Requirements

Minimum high school education or equivalent.
Fluency in English and Spanish is required.
Excellent written and verbal communication skills.
Strong attention to detail and exceptional organizational skills.
Ability to complete accurate and efficient data entry at a computer terminal.
Skilled in using computer and EMR systems.
Knowledge of word-processing, spreadsheet, internet, and database software.
Ability to work efficiently under pressure.
Ability to meet the role’s physical requirements, including manual dexterity; sitting, standing, stooping, reaching, kneeling, crouching, bending, and walking; and lifting up to 10 pounds without assistance.
Close vision and ability to adjust focus.

Nice To Haves

Certificate of completion from an accredited medical assistant school or equivalent medical training.
At least one year of experience in a clinic, doctor's office, or hospital.
Typing speed of at least 25 words per minute.

Responsibilities

Schedule, cancel, and reschedule daily appointments for GMG physicians, specialists, and mid-level providers using the Athena system.
Answer incoming calls for Gonzaba Medical Group.
Listen to patient requests and submit phone-note messages to the appropriate pod or department for processing.
Process prescription refill requests according to GMG guidelines.
Match prospective patients with a GMG provider and Medical Center to meet their individual needs.
Connect local hospitals with the GMG Hospitalist on duty when a GMG patient has been admitted or needs orders.
Work with other GMG departments to ensure patient requests are handled accurately and promptly.
Assist patients with scheduling transportation and interpreter services.
Maintain strict confidentiality by following HIPAA rules and regulations.
Perform other duties as assigned.