Patient Services Representative - Physician Practice - Weight Management

Bon Secours Mercy Health • Richmond, VA

5d

About The Position

The Patient Services Representative is the first point of contact for patients and the community at the Weight Management physician practice. The role supports patient registration and clinic operations by verifying demographics and insurance information, scheduling appointments, entering orders, explaining financial options, and maintaining accurate medical records. The representative provides excellent customer service and may occasionally cover other physician practice locations as needed.

The role also involves processing patients for appointments, collecting and reconciling payments, arranging referrals and follow-up services, assisting with online scheduling and MyChart, and coordinating authorizations and pre-certifications when applicable. The representative works to maintain patient flow, resolve issues promptly, and refer patients to financial counselors when needed.

Requirements

• High school diploma or GED.
• Prior experience in patient registration or healthcare is preferred.

Nice To Haves

• Prior experience in patient registration or healthcare.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients respectfully and provide strong communication and customer service.
• Answer and route internal and external calls; schedule patients and enter scheduling information accurately and promptly.
• Process patients as they arrive for appointments.
• Troubleshoot and resolve problems promptly to maintain patient flow, and inform the supervisor of department or patient issues immediately.
• Process admission paperwork and perform basic insurance verification.
• Secure, complete, and verify patient demographic and insurance information during registration; correct registration errors as needed.
• Record lobby wait-time indicators.
• Calculate patient liabilities, collect and process payments, and reconcile the cash drawer at the close of the day.
• Perform charge entry for external services, such as nursing homes, as necessary.
• Schedule referrals and follow-up appointments, and assist with scheduling, rescheduling, or canceling other patient services.
• Assist patients with online scheduling and MyChart as necessary.
• Help patients obtain referrals for follow-up services and record referrals using the referral/consult tracking tool.
• Obtain or assist with obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
• Pull, file, and maintain patient charts and route charts to clinical staff according to office policy.
• Verify prescription benefits in the electronic health record according to protocol.
• Refer patients to financial counselors when additional counseling or payment arrangements are needed.
• Complete accounts in revenue cycle software.
• Occasionally cover other physician practice locations as needed.
• Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED