Patient Services Representative - Sawmill Multispecialty Clinic

Roper St. Francis Healthcare•Summerville, SC

1d•Onsite

About The Position

The Patient Services Representative is the first point of quality service for patients and the community at the Sawmill Multispecialty Clinic. This role supports physician practices by processing registrations, verifying patient demographics and insurance, obtaining identification and insurance cards, scheduling appointments, transcribing orders, explaining financial options, and keeping medical records accurate and current. The representative may occasionally cover other physician practice locations as needed. The position provides front-desk and telephone support, processes patients arriving for appointments, helps maintain patient flow, and resolves problems promptly. It also includes collecting and processing payments, reconciling the cash drawer, handling referrals and authorizations, maintaining patient charts, and completing related registration and revenue-cycle tasks. The role works Monday through Friday, 8:00 a.m. to 5:00 p.m., in a general office environment, with possible high-stress periods, fluctuating workloads, frequent interruptions, high noise levels, bright lights, and exposure to verbal abuse or physical altercations.

Requirements

High school diploma or GED.
Basic knowledge of Microsoft Office products, typing, and computer skills, including typing at 40 or more words per minute.
Basic math skills.
Excellent communication and interpersonal skills.
Ability to engage professionally with staff and patients.
Problem-solving skills.

Nice To Haves

Prior experience in patient registration or healthcare.
Knowledge of medical terminology and ICD-9 coding.

Responsibilities

Serve as the primary point of contact between patients and physician practices.
Greet patients and community members respectfully and provide excellent customer service.
Answer and route internal and external calls; schedule patients and enter scheduling information accurately and promptly.
Process patients when they arrive for appointments.
Troubleshoot and resolve problems promptly to maintain patient flow, and immediately inform a supervisor of department or patient issues.
Process admission paperwork and basic insurance verification; obtain, complete, and verify patient demographic and insurance information and correct registration errors.
Record lobby wait-time indicators.
Calculate patient liabilities and collect and process payments.
Reconcile the cash drawer at the end of the day.
Enter charges for external services, such as nursing homes, as needed.
Schedule referrals and follow-up appointments, assist with scheduling, rescheduling, or canceling other services, and help patients use online scheduling and MyChart.
Help patients obtain referrals for follow-up services and record referrals on the tracking tool.
Obtain or assist with obtaining authorizations and pre-certifications for procedures scheduled through the physician practice, when applicable.
Pull, file, and maintain patient charts according to office policy and route charts to clinical staff as indicated.
Verify prescription benefits in the electronic health record according to protocol.
Refer patients to financial counselors when additional counseling or payment arrangements are needed, and complete accounts in revenue-cycle software.
Follow universal precautions, use personal protective equipment and devices, and learn and follow infection-control policies.
Perform other job-related duties as required by the supervisor, subject to reasonable accommodation.

Benefits

Competitive pay, incentives, and referral bonuses.
403(b) with employer contributions, when eligible.
Medical, dental, vision, and prescription coverage.
HSA/FSA options.
Life insurance.
Mental health resources and discounts.
Paid time off.
Parental and FMLA leave.
Short- and long-term disability.
Tuition assistance.
Professional development and continuing education support. Benefits may vary based on market and employment status.