Patient Services Representative Rural Health Clinics (Monday-Friday/Day shift)

Northern Cochise Community Hospital•Willcox, AZ

About The Position

The Patient Services Representative at Rural Health Clinics supports front-office operations in a fast-paced medical clinic and helps deliver an exceptional experience for patients, visitors, and staff. The role includes patient registration, appointment scheduling, insurance verification, and financial counseling. The representative coordinates patient flow, assists clinical staff with check-in and check-out, handles communications, and protects patient confidentiality. The position may require work at alternate clinic sites as needed.

Requirements

High school diploma or equivalent (GED).
At least 1 year of experience in a medical office, customer service, or patient-facing role.
Strong working knowledge of basic insurance terminology and patient financial services.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, and electronic health records (EHR) systems.
Ability to manage multiple tasks with speed and accuracy in a high-volume environment.
Professional demeanor and strong verbal and written communication skills.
Exceptional customer service and interpersonal skills.
High attention to detail and strong organizational abilities.
Ability to remain calm under pressure and handle conflict professionally.
Self-motivated, reliable, and team-oriented.
Comfort working with sensitive patient data and upholding privacy standards.

Nice To Haves

2–3 years of experience in a healthcare or hospital setting.
Prior experience with managed care plans and obtaining prior authorizations or referrals.
Familiarity with medical scheduling software and practice management systems.
Bilingual proficiency in English and Spanish.

Responsibilities

Greet patients and complete accurate, efficient registration.
Collect and enter patient demographic, insurance, and eligibility information.
Schedule appointments with clinic providers and for ancillary services, including laboratory, imaging, and specialist services.
Verify insurance coverage, obtain authorizations, and confirm referrals before services are provided.
Collect co-pays and self-pay amounts, and provide patients with financial guidance.
Post payments accurately and reconcile cash drawers at the point of service.
Handle incoming calls and route messages appropriately.
Coordinate patient flow and support clinical staff with timely patient check-in and check-out.
Maintain confidentiality and release patient information in accordance with HIPAA and organizational policy.
Collaborate with insurance companies, case managers, providers, and internal teams.
Participate in continuous quality improvement initiatives.
Follow clinic and hospital district policies and procedures.
Work at alternate clinic sites as needed.