Patient Services Representative I-II – Float Pool (0.025 FTE - PRN)

University of Colorado•Aurora, CO

29d•$19 - $25•Onsite

About The Position

The Patient Services Representative I-II – Float Pool provides flexible administrative coverage across Community Practice clinics, specialties, and care teams according to patient schedules and operational needs. The role requires adapting to different clinic environments, patient populations, and workflows while delivering efficient, effective, and quality customer service. Duties include patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. The representative follows established policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy, and ensures clear, timely communication—including updates on patient appointment status—to clinical departments. This is an onsite role in the Denver Metro, Colorado area and requires travel to alternate locations as assigned. The position may be eligible for overtime compensation, depending on level. The advertised schedule is 0.025 FTE and PRN.

Requirements

Patient Services Representative I: High school diploma or GED and at least one year of patient- or client-facing experience.
Patient Services Representative II: High school diploma or GED and at least two years of patient- or client-facing experience.
Applicants must meet the minimum qualifications at the time of hire.
A combination of education and related technical, military, or paraprofessional experience may be substituted for a bachelor’s degree on a year-for-year basis.
Legally authorized to work in the United States without requiring sponsorship; the employer cannot provide work visa sponsorship or employment authorization now or in the future.
Comply with applicable University of Colorado School of Medicine and Community Practice mandatory education and training.
Able to work in person and travel to alternate locations as assigned.
Strong organizational and personal skills and a strong work ethic.
Strong written and verbal communication skills.
Ability to maintain a positive attitude with clients, employees, and management.
Ability to work quickly, individually and as part of a team.
Ability to read, analyze, and interpret policies, documents, and regulations.
Detail-oriented with excellent organizational skills.
Tech-savvy, with the ability to understand, apply, and benefit from technology.

Nice To Haves

College graduate.
Medical office experience.
EPIC experience.
MS Office experience.
Bilingual Spanish-speaking ability.

Responsibilities

Acknowledge and welcome patients and visitors, setting a positive tone for their experience.
Check patients in and out for appointments and schedule follow-up appointments at discharge.
Verify patient and insurance information and accurately document necessary changes in EPIC.
Answer multiple phone lines to address patient needs.
Monitor provider schedules daily to fill open appointment slots on the same day and ensure schedules are free of roadblocks.
Review the Daily Appointment Report three to five days in advance to verify referral accuracy.
Collect patient copayments and balance the drawer daily.
Provide administrative coverage across clinics, specialties, and care teams based on patient schedules and operational needs.
Perform duties that may include registration, scheduling, exam preparation, outbound calling, and referral management.
Comply with established policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy.
Communicate clearly and promptly with clinical departments, including about patient appointment status.