Patient Services Representative - Float Casual

Neighborcare Health•Seattle, WA

59d•$23 - $29•Onsite

About The Position

The Float Patient Services Representative (PSR) provides front-desk coverage at Neighborcare clinics across the Seattle region and at the Patient Contact Center in Georgetown. Float PSRs may be assigned to different medical and/or dental locations daily or weekly, depending on where coverage is needed. The PSR greets and checks in medical and/or dental patients, schedules appointments through the check-out process, and serves as an information resource for patients and families. The role is part of the clinic team and supports population health management and care coordination efforts that contribute to high-quality patient care.

Requirements

High school diploma or GED.
One year of customer service experience.

Nice To Haves

One year of healthcare experience.
Bilingual skills.

Responsibilities

Warmly greet patients and their families as they arrive at the clinic.
Answer telephones, confirm appointments, and transfer calls to appropriate staff members as needed.
Check in patients, provide appropriate forms, collect updated information such as phone number, address, and insurance, and enter it into the EHR.
Assist with maintaining provider templates and appointment schedules as needed.
Keep patient waiting areas, office files, and front-desk areas organized and neat.
Prepare charts and accounts daily as applicable.
Check insurance eligibility and scan Medicaid, Medicare, and private insurance cards.
Collect co-pays and fees as needed, including closing out the drawer at the end of the day.
Provide registration forms and instructions to new patients and patients who have not been seen in the last year, assisting them if necessary.
Schedule walk-in patients for same-day appointments.
Connect patients to insurance eligibility services as needed.
Explain Neighborcare’s sliding-scale policy to self-pay patients, verify income information, and enter it appropriately into electronic health records.
Perform other duties as assigned.