Patient Services Representative, Full-Time Days

UChicago Medicine • Chicago, IL

6d • Onsite

About The Position

Be a part of a world-class academic health-care system at UChicago Medicine as a Patient Services Representative in our Medical Oncology Clinic in Hyde Park. In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, performs preadmission, registration, discharge and transfer processes. They provide excellent customer service, assist patients with financial and billing inquiries and perform collection functions.

Requirements

• High School Diploma
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Excellent verbal communication skills
• Ability to accurately and efficiently enter alpha numeric data on screen
• Knowledge of basic medical terminology
• Ability to use personal computers and select software applications including Epic
• Successful completion of competencies related to the Cadence Scheduling system and Point of Service Collection policy

Nice To Haves

• Associate or Bachelor’s Degree
• Prior experience in a practice setting including in depth knowledge of appropriate insurance protocols
• Oncology Experience

Responsibilities

• Greets and registers patients upon arrival, collects patient demographics, referrals, guarantors, insurance and other billing information; interviews patients and other parties to obtain information
• Performs pre- and post-billing functions, responds to patient inquiries in-person and via written correspondence.
• Verifies insurance coverage
• Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
• Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
• Answers incoming calls and assist with general clerical duties as needed within the department

Benefits

• Compensation & Benefits Overview
• The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
• The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis.
• Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.
• Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
• Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED