Patient Representative - Full Time Days

Cape Fear Valley Health

1d • Onsite

About The Position

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time.

Requirements

• High school diploma or equivalent required
• 1 year of clerical experience required
• Knowledge of medical terminology
• Type 45-55 words per minute accurately
• Tact and ability to deal with patients under stress
• Good planning and organizational abilities
• Speaking and hearing is necessary to converse with the public
• Ability to see and read printed data and monitor screens
• Manual dexterity
• Visual and auditory acuity to collect information
• Verbal communications skills
• Ability to lift, stoop, bend, kneel, reach

Nice To Haves

• 1 year of medical business office or significant public contact preferred
• PC skills preferred
• Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred

Responsibilities

• Register patients expediently while obtaining accurate information
• Schedule patient appointments for initial and follow-up visits and procedures
• Ensure the completion of new patient information and update information for the medical record
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
• Order all outside tests requested by the doctor; schedule patient appointments, confirm
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
• Transcribe all non-medical dictation
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
• File, fax and/or mail reports and records
• Compile and submit month end reports in a timely manner
• Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
• Assists as required in non-invasive medical procedures or as security observer
• As possible, knows where administrative/medical staff can be located and directs emergency messages
• Other duties as assigned

Benefits

• Exceptional healthcare
• Caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process
• Improve the quality of every life we touch
• Diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED