Patient Services Representative, ENT - Full-Time, Days

UChicago Medicine•Chicago, IL

1d•Onsite

About The Position

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Services Representative with our ENT clinic in DCAM, with potential to float to Plastics clinic as well. This position is a 100% onsite opportunity, requiring you to be based in the greater Chicagoland area. Our internationally recognized ear, nose and throat (ENT) specialists in Chicago offer innovative treatments and are dedicated to providing exceptional, individualized, and compassionate care. Our team of highly trained plastic surgeons, serving the greater Chicago area, covers the entire spectrum of plastic, cosmetic, and reconstructive surgery. These surgeons are nationally and internationally recognized experts with additional specialized training in areas such as hand surgery, burn reconstruction, craniofacial surgery, gender-affirming care, and microsurgery. In this role, the Patient Services Representative schedules medical procedures and services, creates reservations, and performs preadmission, registration, discharge, and transfer processes. They are responsible for providing excellent customer service, assisting patients with financial and billing inquiries, and performing collection functions.

Requirements

High School Diploma
Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
Ability to balance multiple priorities and effectively handle challenging situations
Excellent verbal communication skills
Basic office skills including 35 wpm typing and 4500 key stokes an hour
Ability to accurately and efficiently enter alpha numeric data on screen
Knowledge of basic medical terminology
Ability to use personal computers and select software applications including Epic
Successful completion of competencies related to the Cadence Scheduling system
Successful completion of competencies related to the Point of Service Collection policy

Nice To Haves

Associate or Bachelor’s Degree preferred
Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols

Responsibilities

Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information
Performs pre and post-billing functions, responds to patient inquiries in-person and via written correspondence, resolves patient charge disputes and processes patient refunds
Verifies insurance coverage; obtains authorization from managed care companies to cover outpatient services; works with the Managed Care office to identify and interpret contracts governing patient care
Identifies patients unable to meet complexity/payer mix requirements; provide assistance to identify a community resource for follow up care that matches their clinical needs
Provides financial counseling to patients and their families; explains hospital policies, including payment and credit policies
Identifies adjustments/discounts on claims, initiates resolution of accounts placed with collection agencies, receives and processes payments and works with patients to make payment arrangements balances due
Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
Answers incoming calls and assists with general clerical duties as needed within the department

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume