Patient Services Representative

INTEGRIS Health•Grove, OK

17h•Onsite

About The Position

The Patient Services Representative works at INTEGRIS Health Medical Group Grand Lake OBGYN in Grove, Oklahoma. The role answers telephones, takes concise messages, scans and indexes information into medical records, handles medical-record requests, and performs basic scheduling. It requires population-specific competencies and adherence to National Patient Safety Goals appropriate to the position’s level of patient contact. The representative supports patients and clinical staff by managing calls, appointments, check-in and check-out, payments, financial arrangements, insurance verification, referrals, and accurate entry of patient information. The position reports to the Office Manager/Supervisor.

Requirements

At least 6 months of customer service experience.
For the IMG Float Pool: a current Oklahoma State Driver's License and a driving record acceptable to the organization's insurance carrier are required because the job involves operating an INTEGRIS-owned or personal vehicle.

Nice To Haves

At least 1 year of clerical experience.
Experience with cashier procedures and/or basic accounting, clinic check-in/check-out procedures, basic health insurance, HMO and PPO plans, basic medical terminology, and general knowledge of CPT and ICD-9 coding.
At least 6 months of telephone customer service experience.

Responsibilities

Receive and/or dispatch incoming phone calls.
Collect copay and deductible payments.
Make financial arrangements for patients.
Perform check-in and check-out duties accurately and promptly.
Schedule appointments and, in an emergency, inform a clinical employee or provider.
Verify insurance eligibility and benefits and record the information in the medical record; complete referrals to specialty providers, home health, and other services.
Accurately enter patient demographics into the practice management system.
Take telephone messages, correctly spell names, and identify patients using two patient identifiers according to National Patient Safety Goals.
Take clear, concise messages from pharmacies, physicians, and hospital personnel and direct them to the appropriate clinical employee and/or provider.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Scan and index information into medical records, handle medical-record requests, and perform basic scheduling.