Patient Services Representative- Full Time - 1st Shift
About The Position
The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face. Wilson Health is looking for a Full-time-Patient Services Representative for Wilson Health Medical Group for a Family Medicine practice located in Sidney Ohio. The Wilson Health Medical Group network consists of more than 50 healthcare providers. Our physicians and Advanced Practice Providers offer the care to meet our communities’ medical needs with offices conveniently located throughout the region.
Requirements
- Strong customer service skills
- Able to work independently
- Possess strong organizational skills
- Ability to collaborate with clinical and clerical employees
- Computer experience
- Previous customer service experience is required.
Nice To Haves
- Medical Assistant training
- Previous medical office experience is preferred.
- Previous (EHR) Electronic Health Records - EPIC charting experience preferred
- Prior education and/or experience with diagnostic and procedure coding.
Responsibilities
- Greets each patient on telephone or face-to-face in a courteous manner.
- Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
- Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
- Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
- Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
- Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
- Collaborates with the provider and administration to provide access for patients seeking services.
- Enters patient charges and payments accurately into the practice management system.
- Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.
Benefits
- Access to Employer Direct Care Clinic. Free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health's medical insurance plan.
- Generous paid time off (PTO) program beginning day one, designed to support work-life balance, rest, and time with family.
- Medical Insurance: Choose from two High Deductible Health Plan (HDHP) options or a PPO plan, along with Dental and Vision coverage.
- HSA with employer contribution for eligible health plans; FSA for medical and dependent care expenses.
- Company-paid Life Insurance and Long-Term Disability Insurance
- Voluntary Accident, Critical Illness, and employee and dependent Life and AD&D Insurance.
- Industry-leading retirement plan – employer contributions begin day one with no waiting period for participation.
- Tuition Assistance Program
- Free access to an on-site gym, available 24/7, making it easy to prioritize your health and wellness before or after your shift.
- Employees receive a 10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar and Micro Mart.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
