WHMG OB/GYN - Patient Services Representative - FT - 1st Shift

Wilson Health•Sidney, OH

10d•Onsite

About The Position

Wilson Health is seeking a full-time Patient Services Representative for Wilson Health Medical Group’s OB/GYN offices in Sidney and Piqua, Ohio. The role makes a positive first impression for patients and their families, both by telephone and in person. The representative welcomes and registers patients, handles calls and communications, schedules appointments, supports access to care, processes charges and payments, and tracks referrals. The position may require flexibility to assist at other locations as needed. The schedule is Monday through Friday, 6:45 a.m. to 5:30 p.m., working eight hours per day, 40 hours per week, and 80 hours per pay period. The position reports to the Office Manager or Director. Wilson Health Medical Group includes more than 50 healthcare providers serving communities through offices across the region.

Requirements

High school diploma or GED.
Strong customer service skills.
Ability to work independently.
Strong organizational skills.
Ability to collaborate with clinical and clerical employees.
Ability to perform the essential duties satisfactorily.
Computer experience.

Nice To Haves

Medical Assistant training.
Previous medical office experience.
Prior education and/or experience with diagnostic and procedure coding.

Responsibilities

Greet patients by telephone and face-to-face in a courteous manner.
Welcome new patients and register them thoroughly, ensuring demographic, insurance, and other information is accurate and complete.
Direct incoming calls, messages, and electronic communications appropriately, following telephone management protocols.
Use practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
Meet expectations for collecting co-pays and account balances and follow cash-handling policy.
Schedule patients accurately and efficiently, focusing on their needs.
Collaborate with providers and administration to provide access for patients seeking services.
Enter patient charges and payments accurately into the practice management system.
Enter referral-tracking documentation into the practice management system and review referral reports to identify completed and outstanding referrals for patient follow-up and continuity of care.
Assist at other locations when needed.

Benefits

Access to an Employer Direct Care Clinic, including free medical care and pharmacy services for eligible employees and dependents covered by Wilson Health’s medical insurance plan.
Paid time off beginning on the first day of employment.
Medical insurance with a choice of two HDHP options or a PPO plan.
Dental and vision coverage.
HSA with employer contribution for eligible health plans.
FSA for medical and dependent care expenses.
Company-paid life insurance.
Long-term disability insurance.
Voluntary accident, critical illness, and employee and dependent life and AD&D insurance.
Retirement plan with employer contributions beginning on day one and no waiting period for participation.
Tuition assistance program.
Free access to a 24/7 on-site gym.
10% discount on food and beverages at the Wilson Cafeteria, Coffee Bar, and Micro Mart.