Patient Services Representative - Full-time - front desk

Lumexa Imaging • Voorhees Township, NJ

27d • $18 - $20 • Onsite

About The Position

The Patient Services Representative is a front-desk role at Windsong Radiology imaging centers. The representative greets and registers patients and performs the clerical work needed to process patients so imaging studies can be performed and billed correctly. The role includes patient registration, insurance and payment processing, appointment scheduling, communications, document handling, and maintaining an orderly work area while protecting confidential information.

This is a full-time position with a schedule of Monday, Tuesday, Thursday, and Friday from 10:30 a.m. to 9 p.m., at the Voorhees location. The work takes place in an indoor office setting near coworkers, with daily interaction with patients, their family members, coworkers, and vendors. The position involves sitting for 75% of the scheduled shift, as well as standing, walking, reaching, and lifting. Computer keyboard, mouse, and telephone use is required for 80–90% of the scheduled shift.

Requirements

• High school diploma or equivalent.
• Good computer skills, including proficient keyboarding and data-entry skills.
• Excellent communication skills.
• Detail-oriented, with the ability to multitask in a busy work environment.
• Ability to communicate verbally and in writing with patients, their family members, and coworkers.
• Knowledge of office equipment, including a copy machine, scanner, fax machine, and multiline telephone.
• Ability to sit for 75% of the scheduled shift and to stand, walk, reach, and lift.
• Ability to use a computer keyboard, computer mouse, and telephone for 80–90% of the scheduled shift.

Nice To Haves

• Experience in an administrative healthcare position.
• Working knowledge of insurance and billing functions.
• Knowledge of medical terminology and anatomy.

Responsibilities

• Register patients and collect or verify demographic information, insurance data, referring physician information, and meaningful-use information.
• Enter patient data accurately and completely.
• Check insurance eligibility.
• Calculate deductibles and coinsurance amounts.
• Collect and post copayments, coinsurance, and balances.
• Perform daily data-entry and computer work.
• Maintain accurate journal sheets of payments posted.
• Schedule appointments and explain studies, procedures, and preparation instructions to patients.
• Answer telephone calls, fax reports, and request and release images.
• Contact referring physician offices as needed.
• Maintain confidentiality and comply with HIPAA and corporate compliance regulations.
• Print and/or scan documents into patient accounts.
• Keep the work area stocked, orderly, and clean.
• Release images to patients when necessary.
• Communicate information to radiologists, technologists, patients, and referring physician offices.
• Maintain punctuality and regular attendance.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits beginning on the first day of the month following the start date.
• 401(k) with profit sharing beginning on the first day of employment.
• Vacation and PTO days accrued beginning on the start date.
• Six paid holidays.
• Four hours of paid community service or volunteer time per year.
• Annual bonus opportunity for all employees.
• Annual reviews for merit increases.
• No on-call shifts or overnight shifts.
• Opportunity to learn and grow a career within Windsong.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED