Front Desk / Guest Services (Full-Time)
About The Position
The Front Desk / Guest Services team member works at the 845-suite Historic Powhatan Resort, a Hilton Vacation Club, in Williamsburg, Virginia. The role supports owners and guests by providing memorable service during check-in and check-out, responding to requests, maintaining reservation records, assisting with reservations and changes, processing payments, and sharing information about resort amenities and area attractions. The position also coordinates housekeeping and maintenance requests, maintains front desk supplies and arrival packets, and prepares correspondence and reports for management as needed.
Requirements
- Proficient English interpersonal skills and written and verbal communication with guests, owners, and co-workers, with full comprehension of job assignments.
- Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multitask and prioritize duties according to organizational demands.
- Prior customer service, cash handling, and data entry experience required.
Nice To Haves
- High school graduate or equivalent.
- Prior hospitality, front desk, relevant work history, or related experience.
- Bilingual.
Responsibilities
- Provide positive, memorable service to owners and guests during check-in and check-out and respond to their requests.
- Enter information accurately in the computerized reservations system and maintain records.
- Use the reservation system to resolve unit availability issues and assist guests with reservations or changes.
- Generate invoices and collect payments due through the rental program and merchandise sales.
- Maintain safety deposit boxes.
- Complete housekeeping and maintenance requests or work orders and contact the appropriate department personnel.
- Restock the front desk and prepare arrival packets.
- Provide information about area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Benefits
- Day 1 health benefits eligibility, including medical, dental, and vision options.
- Recognition programs and rewards.
- Travel discounts program.
- Paid vacation program and paid sick days.
- Employee assistance program supporting physical and mental wellbeing.
- 401(k) program with company match.
- Tuition reimbursement programs.
- Employee stock purchase program.
- Learning and advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
