Front Desk / Guest Services (Full-Time)

Hilton Grand Vacations • Williamsburg, VA

11d • Onsite

About The Position

The Front Desk Clerk works at the Historic Powhatan Resort, a Hilton Vacation Club property in Williamsburg, Virginia. The role creates positive guest and owner experiences by checking guests in and out, responding to requests, maintaining reservation records, assisting with reservations and changes, and sharing information about local attractions and resort amenities. The position also handles payments and invoices, maintains safety deposit boxes, coordinates housekeeping and maintenance requests, prepares arrival packets, restocks the front desk, and provides administrative support to management.

The position requires customer service, cash handling, and data entry experience, along with the ability to communicate effectively in English, multitask, prioritize duties, and adjust availability to business needs. Compensation is $15.00–$17.00 per hour, based on experience.

Requirements

• Proficient English-language interpersonal skills to communicate verbally and in writing with guests, owners, and coworkers, and to comprehend job assignments.
• Open availability to adjust to schedule changes and cover shifts on short notice to meet business demands.
• Ability to multitask and prioritize duties according to organizational demands.
• Prior customer service, cash handling, and data entry experience.

Nice To Haves

• High school graduate or equivalent.
• Prior hospitality, front desk, relevant work history, or related experience.
• Bilingual.

Responsibilities

• Provide positive and memorable service to owners and guests during check-in and check-out and when responding to requests.
• Enter information into the computerized reservations system and maintain accurate records.
• Use the reservation system to resolve unit availability issues and assist guests with reservations or changes.
• Generate invoices and collect monies due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Complete housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Prepare arrival packets and consistently restock front desk supplies.
• Provide information about area attractions and resort amenities.
• Type correspondence and reports for management as needed.

Benefits

• Medical, dental, and vision health care options, with eligibility beginning on Day 1.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation program and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed